Patients
Most patients spend a long time at the doctor's office and will feel frustrated if they encounter more problems pharmacy. They might also have to wait for their medications if the pharmacy is backed up. Because the retail pharmacy can get extremely busy, it's difficult to get a hold of the pharmacist. Not only that, running into insurance problems is quite common and can lead to more frustrations.
Business
Businesses wants patients to buy their medications at a retail speed level, and time their workers to respond ASAP. Pharmacists have to make sure they do not have any callers or prescriptions waiting or else they would get flagged.
Pharmacists
Slow and old technology frustrations with long insurance call times can aggravate the pharmacists. With corporate also setting hard and inhumane rules (ex. taking away any chairs so they are forced to stand), pharmacists can get stressed while working at a retail setting.
I also wanted to organize the information so that it could be read on each side instead of being constantly turned to read one sentence (which is usually the directions).Not only does it help with readability, it also helps those with arthritis by preventing wrist turns each time they read the label.